About Us

Born in the Himalayas.
Built for Your Business.

A story of purpose, community, and world-class service from the hills of Shimla.

Our Story

Empowering Dreams from the Hills of Shimla

Born in the serene lap of the Himalayas in 2022, HighlandConnect was founded with a simple yet powerful vision: to create meaningful employment for the youth of Shimla without forcing them to leave their homes, their families, and their roots.

HighlandConnect is a business unit of Summerhill Technologies Pvt Ltd offering BPO services with the vision to realize the vision of its clients with the motto — "Your Vision is Our Mission". Aspiring to go global, humbly beginning with local focus.

Front Office Call Center Services

Customer Care Services
Tele Sale Services
Outbound Calling
Inbound Calling

With the Aim to

Improve clients' brand image
Enhance customer retention
Reduce operational costs

Achieved through continuous monitoring & training to ensure clientele satisfaction.

A Dream Led by Women, Powered by Women

What makes us truly unique is our foundation. Our organization was founded by a woman entrepreneur with a deep belief in the strength, resilience, and potential of women. In its early days, the company was run entirely by a team of women who came together not just as colleagues, but as changemakers.

From managing operations to leading teams, from client communication to delivering results — women have been at the heart of our growth story.

Today, we proudly stand as a workplace where:

Women are leaders

Women are decision-makers

Women are financial contributors to their families

Women are shaping their own futures

"This is not just employment — it is economic independence, confidence, and dignity."

HighlandConnect office workspace in Shimla

The hills taught us patience,
sincerity, and the dignity
of honest hard work.

Our Heritage — HighlandConnect

Rooted in the Values of the Hills

The hills of Shimla have always been known for their patience, their sincerity, and a quiet, unwavering work ethic. These are not just geographical traits — they are the values we carry into every client relationship, every training session, and every call our agents make.

In the hills, nothing is built overnight. Excellence is earned through consistency — through showing up every day, doing the work with care, and understanding that trust is built slowly but lasts forever. Our team embodies this spirit: they serve with sincerity, communicate with patience, and take ownership of every interaction with genuine hard work.

We are building livelihoods.

We are building confidence.

And for our clients, we are building relationships that last.